Understanding the lifecycle of notifications is crucial for interpreting event analytics and dashboard details. Let’s explore each stage:

​
Notification Status Overview

ChannelSubmittedDeliveredRead/OpenClicked
SMS✅✅❌❌
WhatsApp*✅✅✅ (Read)❌
Email✅✅✅ (Open)✅
Slack✅❌❌❌
Teams✅❌❌❌
Discord✅❌❌❌
InApp✅✅✅ (Read)❌
Push (SDK)✅✅❌✅

​
Status Definitions

  • Submitted: The notification has been submitted for delivery.
  • Delivered: The notification has been successfully delivered to the recipient’s device.
  • Read/Open: The notification has been opened or read by the recipient.
  • Clicked: The recipient has clicked on the notification.
Note: WhatsApp will show “Read” only if the recipient has “Read Receipts” turned on.