Notification Status Overview
| Channel | Submitted | Delivered | Read/Open | Clicked |
|---|---|---|---|---|
| SMS | ✓ | ✓ | ✗ | ✗ |
| ✓ | ✓ | ✓ (Read) | ✗ | |
| ✓ | ✓ | ✓ (Open) | ✓ | |
| Slack | ✓ | ✗ | ✗ | ✗ |
| Teams | ✓ | ✗ | ✗ | ✗ |
| Discord | ✓ | ✗ | ✗ | ✗ |
| InApp | ✓ | ✓ | ✓ (Read) | ✗ |
| Push (SDK) | ✓ | ✓ | ✗ | ✓ |
Status Definitions
- Submitted: The notification has been submitted for delivery.
- Delivered: The notification has been successfully delivered to the recipient’s device.
- Read/Open: The notification has been opened or read by the recipient.
- Clicked: The recipient has clicked on the notification.
WhatsApp will show “Read” only if the recipient has “Read Receipts” turned on.